Go on Maplins, it’s fine, I’ve got plenty of time to waste. Just hide all that critical information on size and specification so that I have to lift every price tag to find the one product I need .

It’s no problem really. Just keep the packaging and eurohook as is so that I can spend longer, getting more and more frustrated; it’ll really make me want to come back.

I suppose I could ask one of your colleagues to help me out. But hang on, I’m a bloke so admitting I can’t find what I’m looking for might be a big ask…

Tim Bevin-Nicholls